Can I Go In Person To Look At Your Blinds Somewhere?

No. We are totally an online interior blinds shop. We recommend that you order a colour sample/s before making your final choice. Even though we try our best to make the website colour samples as true to colour as possible, different monitors display colours differently.

Where Can I Get To See A Sample?

We send you our colour samples via Australia Post. The colour samples are charged at $1.99 per sample.

Am I Able To Order My Blinds Without Seeing A Sample, I’m Not That Fussy About The Exact Colour.

Yes, of course you can order with out seeing a sample. The samples are only used to protect you from making the wrong colour choice and to let you physically feel the product (fabric / slat). If you feel confident to make your choice based on your monitor image and the colour is not an important issue, you are more than welcome to order direct with out seeing a sample. PLEASE REMEMBER, we will not exchange your goods without a charge or refund your money, if you have made the wrong choice.

I Live In A Remote Country Town, Will You Deliver My Blinds Here?

Yes, if you have an address with a postcode, we deliver Australia wide. We use some of Australia’s biggest transport companies (Toll, TNT and their sub – contractors). All blinds are delivered to the customer’s house direct from the factory (conditions and extra charges may apply due to the transport company’s policies, if your dwelling is in a remote, hard to reach location).

Can I Purchase Your Blinds If I Live Outside Of Australia?

Yes, you may purchase our blinds from an overseas address, but we can only deliver your new blinds to an Australianfreight forwarding company  based in Brisbane. You will be asked to nominate the company, which you wish to use and once we have received confirmation of the company details, we can then deliver your blinds to that company. You will also handle all costs involving the freight forwarding company directly with them, we will take no resposibility of your blinds, once they have been delivered to the freight forwarders.

Can I Come To Your Factory To Pick Up  Blinds.

No, we do not allow a non – staff member onto our factory / warehouse premises. This is purely a workplace health and safety issue. All blinds are delivered to the customer’s house direct from the factory (conditions and extra charges may apply, if your dwelling is in a remote, hard to reach location)

Do You Come Out To Measure Our House Before We Order Our Blinds?

Yes, if you live in the Brisbane, Ipswich  or Northern Gold Coast areas, we do offer a check measuring service, once you have placed your order in.

We will charge a minimal  fee for this service. Otherwise,  measuring is left to you, our valued customer. We have tried to make our measuring guide as user friendly as possible, so you can do the job yourself with confidence. If in doubt, you are always welcome to contact us with your concern, we will be more than happy to assist you.

Do You Come Out And Install?

Yes, we do offer installation, if you live in the Brisbane, Ipswich  or Northern Gold Coast areas. We also offer an On-Site width and drop adjustment service for our ready made Venetians (no aluminium) and Panel Glides. Please enquire with your order.

For D.I.Y. installers, all our products are supplied with relevant installation hardware to complete the job into timber framing yourself. If you need advice or assistance in anyway with your installation, please don't hesitate to contact us.

What Tools Do I Need For Installation?

For a basic timber frame installation you will only need a lead pencil for marking, a cordless or electric drill for pre – drilling and fixing the provided screws and maybe a ladder for slightly higher frames.

What If My Blinds Don’t Fit Into The Reveal?

Please check your blind measurement and your window measurement. Also, check your order to make sure that the blind you have is what you ordered. If your blind has been re – sized or is custom made, our factory / warehouse automatically makes deductions for recess fits, from your accurate measurements. If you have measured wrongly, we do not accept responsibility. If we have made an error, we will gladly replace or repair your blind at no cost to you.

How Do I Order My Blinds?

You order your blinds ONLINE ONLY. Type in your measurement in the provided size boxes (WxD) and add to the cart. For ready made venetians and roller blinds only, please use the measurements provided in red, if you wish to order a stock standard blind without adjustments, (un-opened box. You will accumulate a house full before you know it, it’s that simple. You can review your order before you finalise to pay. There is still an option to take something out and replace it with another product. Once you are happy with your choices just follow the instructions.

Can I Call You To Get Information Or To Pay For My Order?

Yes, you can call 0411 487 039 Mon-Fri during business hours, if you wish to talk to a real person.

All payments for orders are to be made through our payment system in the website.

What Hours Are You Open For Business?

The internet is open 24 hours, 7 days a week. You can place your order anytime. Payments will be processed by the bank Mon – Fri, excluding public holidays. Our factories will also be closed during public holidays and the Christmas season. Minor delays in deliveries can be expected during this season.

How Can I Pay For My Blinds?

We accept Visa Card, Master Card or direct deposit (bank to bank money transfers) ONLINE PAYMENTS ONLY.

Is Your Shopping Site Payment Facility Secure?

Yes it is. Our site has a SECURE SOCKET LAYER CERTIFICATE for safe payment processing and your credit card payment is processed by a Gateway system, which is directly linked to the bank. We or anyone else cannot see your details.

Are My Personal Details Kept Private?

Yes, they are. We believe in keeping our valued customers’ details confidential. We will not sell or forward your personal details. We only use your details for the direct marketing of our own products under NORRLIN'S www.budgetndesignerblinds.com.au banner.

Can You Help Me If I Have A Bay Window Or A Corner Window?

Yes, we can. If you have a bay window or a corner window, please ask for assistance.

Can I Do The Drop Adjustments To My Timber And Eco Venetians Myself?

Yes you can, but if you cut the wrong cords, we can only help you by selling you a new blind. Instructions are included for this in the boxes.

Can I Cut The Width Of My Timber And Eco Venetians Myself?

We do not recommend it. This might become the most expensive load of firewood you have purchased, but you can always try.